Customer Service Executive

Roles & Responsibilities

Customer Support & Communication

Handle inquiries via phone, email, and WhatsApp in a timely and professional manner.

Assist with registration, renewal, account updates, product info, promotions, policies, and procedures.

Build positive relationships through friendly, solution-oriented communication.

Order Processing & Fulfillment

Provide accurate product and service information.

Ensure timely and accurate order processing.

Coordinate with warehouse / logistics to track shipments and resolve delivery issues.

Troubleshooting & Problem Resolution

Resolve issues related to orders, payments, back-office system, and accounts.

Handle complaints with a focus on customer satisfaction.

Escalate complex cases to relevant departments when necessary.

Training & Knowledge Updates

Stay updated on new products, promotions, and policies.

Guide members / customers on digital tools (back office, e-wallet, mobile app).

Participate in training to enhance service skills.

Customer Experience & Retention

Deliver positive experiences at every touchpoint.

Follow up to ensure successful resolution of issues.

Share updates on new launches and benefits to encourage loyalty.

Ideal Candidate Profile

• Education :  Minimum SPM or Diploma in any field.
• Languages :  Proficient in Bahasa Malaysia and English; Mandarin is an added advantage.
• Communication :  Strong interpersonal and clear communication skills.
• Flexibility :  Willing to work on weekends for company events and activities.
• Personal Qualities :  Attentive, detail-oriented, patient, empathetic, and trustworthy.
• Skills :  Able to multitask, prioritize efficiently, adapt to challenges, think critically, and work well in a team.