Senior Executive

Are you passionate about creating exceptional customer experiences?

Do you enjoy building strong relationships, solving challenges, and leading teams to deliver excellence? If yes, this opportunity is for you.

At Premium Vegetable Oils, we're dedicated to excellence at every touchpoint. As our Customer Service Senior Executive, you'll shape how customers experience our business while inspiring your team to succeed.

Key Responsibilities :

• Manage customer accounts to ensure timely delivery of services.
• Updates on contract delivery status on a weekly basis via customer schedules with a window period of 60 days.
• New customer introduction is done within 2 working days.
• Registration of customer complaints and follow-up for closure & resolution within 10 working days.
• Work with stakeholders to coordinate export bookings and follow-up on vessel tracking post-dispatch.
• Facilitate smooth coordination between liners, warehouse, and documentation teams.
• Collaborate with CS Sales Support and internal teams to fulfil customer needs.
• Developing strong relationships with customers is crucial for retaining business.

Requirements :

At Premium Vegetable Oils, we believe in growing together, creating real impact, and leading with integrity. Join us and help shape customer success while building a future you can be proud of.