Customer Support Executive - Indonesia

Customer Support Executive - Indonesia

Exness, Federal Territory of Kuala Lumpur, Malaysia

Your role at Exness : Provides support and issue resolution by ensuring excellent service across all types of communications to existing clients. Answers technical support questions, handles requests, and maintains a good company image. Remote work available from home city; relocation to Southeast Asia support office after 2-3 months.

Responsibilities

• Process client requests and solve issues via live chat, phone call, and email by navigating multiple programs while paying attention to accuracy and detail.
• Escalate the issue to the appropriate specialist when needed via Salesforce or Jira.
• Update clients on their request status accordingly.
• Verify documents submitted by clients within specific regions on an hourly basis.
• Prepare and interpret reports and documentation as required with acceptable detail and accuracy.
• Understand the company’s business functions and roles by attending company seminars and meeting the required assessment target.
• Achieve quarterly KPI targets set by the CS manager.
• Perform other ad hoc tasks assigned by the manager.

What makes you a great fit

What we offer along the way

Application Process

Referrals increase your chances of interviewing at Exness by 2x.

Job Details

At Exness, we’re an equal‑opportunity employer where every individual is valued. No matter your race, color, religion, sex, national origin, sexual orientation, gender identity or disability, we welcome you. As an international fintech company, we embrace the richness of our diverse team, respecting each individual and promoting gender equality for all genders in our workforce.

#J-18808-Ljbffr